FAQ

We currently ship within the United States only.

We’re working on expanding internationally soon — stay tuned.

Yes, we offer free standard shipping on all U.S. orders.

No minimum required.

Please allow 2–3 business days for us to prepare your order with care.

Once shipped, delivery usually takes 3–7 business days depending on your location.

Yes, returns are accepted within 7 days of delivery — but only if:

• Items are unused, unwashed, and in original condition
• All tags, packaging, and accessories are intact (including box, cards, ribbons)
• Custom-made products (e.g. personalized S-Core modules) cannot be returned

To start a return, please email: support@selavique.com

We love that you explored your order!

If the product remains unused and unharmed, and all original components (box, tissue paper, cards) are returned, we’ll gladly accept it.

Please kindly package everything well and carefully before returning it back to us.

To unlock S-Core (custom soul modules), you need to:

1. Purchase a full set
2. Receive a gold spark card in your package
3. Activate your card on our official website
4. Once eligible, submit your customization through our S-Core portal

For more details, visit our Customization page.

Absolutely.

Start with one piece — grow your collection when it feels right.

Yes — and we’d love to have you.

As a Spark Ambassador, you'll enjoy:

• Exclusive co-creation opportunities
• A lifetime bonus system to honor your ongoing spark

Join the spark now.